Draft. The contact details and the business name on this page are not final.
Dukaan Babu Legal & Compliance Portal — Your rights, data protection, and fair commerce policies.
How we collect, use, and protect your personal data under the DPDP Act 2023. We strictly never sell your data or disclose customer phone numbers to shops.
Consumer terms, ordering guidelines, order cancellations, delivery and platform responsibilities under Consumer Protection (E-Commerce) Rules 2020.
Rules and standards for merchant partners. Fair MRP pricing, packaging standards under Legal Metrology Rules, and prohibited commodity restrictions.
Statutory Grievance Redressal mechanism under IT Rules 2021. Designated Grievance Officer details, 24-hour acknowledgment, and 7-day resolution timeline.
Rules for product listings, intellectual property claims, unlawful content reporting, and fast-track takedown procedures under IT Rules 2021.
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